Anderson Toyota DealerRater Consumer Satisfaction Awards

Testimonials

DEALERRATER
Shofmann7729
Full Star Full Star Full Star Full Star Full Star
12-9-2019
Incredible Experience

Keith K. took the time to understand our needs and wants. He was able to discern what vehicle we were really searching for. Keith literally coordinated with most of the other departments in the dealership to get it prepared for us in an extreme time crunch. Eric Hoffman in Service is the reason my family looked at Lexus for a replacement vehicle in the first place. Grant did an excellent job trouble shooting the issue on my previous car. Eric did a phenomenal job of representing Lexus and all it stands for. Eric does Lexus proud everyday. This entire car buying experience was unusual for me. But Lexus of Rockford made it terrific. Thank you!

DEALERRATER
ipatchit
Full Star Full Star Full Star Full Star Full Star
12-7-2019
Great a great experience again.

I have bought 10 cars here over the years. Everything always has gone great. We have 11 Prius in our family Starting with gen 1 and it's still going.

CARS
ipatchit
Full Star Full Star Full Star Full Star Full Star
12-6-2019
Great a great experience again.

I have bought 10 cars here over the years. Everything always has gone great. We have 11 Prius in our family Starting with gen 1 and it's still going.

CARS
53hers
Full Star Full Star Full Star Full Star Full Star
12-6-2019
Best Service Advisor ever!!!!

When ever I have a problem i know i can count on Tony to help and get it fixed. He always has a smile and never have I seen him in a off day/moment. I can't say thank you enough Tony. You've never steered me wrong.

CARS
Pat Willett
Full Star Full Star Full Star Full Star Full Star
12-6-2019
Always appreciate the extra efforts made by Greg Langley...

Always appreciate the extra efforts made by Greg Langley & the entire Toyota Service Team at Anderson Toyota! A true reward for investing in the Toyota brand (again)!

DEALERRATER
53hers
Full Star Full Star Full Star Full Star Full Star
12-6-2019
Best Service Advisor ever!!!!

When ever I have a problem i know i can count on Tony to help and get it fixed. He always has a smile and never have I seen him in a off day/moment. I can't say thank you enough Tony. You've never steered me wrong.

DEALERRATER
Pat Willett
Full Star Full Star Full Star Full Star Full Star
12-6-2019
Always appreciate the extra efforts made by Greg Langley...

Always appreciate the extra efforts made by Greg Langley & the entire Toyota Service Team at Anderson Toyota! A true reward for investing in the Toyota brand (again)!

GOOGLE
Felix Rodriguez
Full Star Full Star Full Star Empty Star Empty Star
12-5-2019
GOOGLE
Thomas Martin
Full Star Full Star Full Star Full Star Full Star
12-4-2019
DEALERRATER
Bmxguy01
Full Star Full Star Full Star Full Star Full Star
12-3-2019
Helped me find my dream car was very polite and friendly...

Helped me find my dream car was very polite and friendly I enjoyed his help finding the 2017 Dodge Challenger I bought from Dodge Anderson

DEALERRATER
JEM
Full Star Full Star Full Star Full Star Full Star
12-3-2019
Right Off the bat Trent was so kind! My Husband and I...

Right Off the bat Trent was so kind! My Husband and I were treated with the upmost respect! We need more people like Trent who look at individuals as human beings and not dollar signs or high class! His demeanor makes you want to come back! I would recommend anyone to Trent! And do not let his youth fool you! he is extremely intelligent and knowledgeable of every vehicle that you talk to him about. If he's not sure, he will find out answers for you and not give you the runaround. Thank you again Trent for the most wonderful experience I have EVER had trying to buy a car. you made the process and experience so comfortable. If you keep doing what you're doing, I guarantee you, that you will rise to the top!

DEALERRATER
brownidgirl23
Full Star Full Star Full Star Full Star Full Star
12-3-2019
If you are looking for a top notch dealership this is the...

If you are looking for a top notch dealership this is the place. From the service department all the way to management, you will not be disappointed. The people I worked with were very helpful in finding a used vehicle that was right for me. Thank you for my very positive experience!

CARS
brownidgirl23
Full Star Full Star Full Star Full Star Full Star
12-3-2019
If you are looking for a top notch dealership this is the...

If you are looking for a top notch dealership this is the place. From the service department all the way to management, you will not be disappointed. The people I worked with were very helpful in finding a used vehicle that was right for me. Thank you for my very positive experience!

CARS
JEM
Full Star Full Star Full Star Full Star Full Star
12-3-2019
Right Off the bat Trent was so kind! My Husband and I...

Right Off the bat Trent was so kind! My Husband and I were treated with the upmost respect! We need more people like Trent who look at individuals as human beings and not dollar signs or high class! His demeanor makes you want to come back! I would recommend anyone to Trent! And do not let his youth fool you! he is extremely intelligent and knowledgeable of every vehicle that you talk to him about. If he's not sure, he will find out answers for you and not give you the runaround. Thank you again Trent for the most wonderful experience I have EVER had trying to buy a car. you made the process and experience so comfortable. If you keep doing what you're doing, I guarantee you, that you will rise to the top!

CARS
Bmxguy01
Full Star Full Star Full Star Full Star Full Star
12-3-2019
Helped me find my dream car was very polite and friendly...

Helped me find my dream car was very polite and friendly I enjoyed his help finding the 2017 Dodge Challenger I bought from Dodge Anderson

GOOGLE
Manuel tovar
Full Star Full Star Full Star Full Star Full Star
12-2-2019
DEALERRATER
1stLexus
Full Star Full Star Full Star Full Star Full Star
11-30-2019
Worth the drive!

Today I purchased a new Lexus UX and am a first time Lexus buyer. Chris lived up to the high expectations of a Lexus dealership by providing exceptional service and quality support through every step of the process. He also worked with Ben Bleed, who expertly guided me through my questions about financing to select the option that was best for my situation. After all documents were signed for purchase, Chris spent a considerable amount of his time orienting me to the numerous features of my car by first going through the highlights of the documentation then sitting with me in my new car and showing me. A car purchase is an important decision in life. It is evident that Chris wants his customers to have a positive experience and to select cars that will make them happy. I am happy. Based on my experience, I will refer other people considering a car purchase to contact Chris at the Anderson Toyata Lexus dealership in Rockford. It was definitely worth the 90 minute one-way drive for me to get there.

CARS
1stLexus
Full Star Full Star Full Star Full Star Full Star
11-30-2019
Worth the drive!

Today I purchased a new Lexus UX and am a first time Lexus buyer. Chris lived up to the high expectations of a Lexus dealership by providing exceptional service and quality support through every step of the process. He also worked with Ben Bleed, who expertly guided me through my questions about financing to select the option that was best for my situation. After all documents were signed for purchase, Chris spent a considerable amount of his time orienting me to the numerous features of my car by first going through the highlights of the documentation then sitting with me in my new car and showing me. A car purchase is an important decision in life. It is evident that Chris wants his customers to have a positive experience and to select cars that will make them happy. I am happy. Based on my experience, I will refer other people considering a car purchase to contact Chris at the Anderson Toyata Lexus dealership in Rockford. It was definitely worth the 90 minute one-way drive for me to get there.

CARS
graydoc
Full Star Full Star Full Star Full Star Full Star
11-25-2019
Great service experience!

Just bought a new 4Runner at Anderson Toyota. Their service is top-notch and courteous. No pressure or heavyhandedness. Trent spent plenty of time with me patiently answering my questions. I also met and chatted with Andy from management and Ben in finance. All were friendly and helpful. This is my third car from Anderson. They know how to make their customers feel welcome and special. Great job guys!

DEALERRATER
graydoc
Full Star Full Star Full Star Full Star Full Star
11-25-2019
Great service experience!

Just bought a new 4Runner at Anderson Toyota. Their service is top-notch and courteous. No pressure or heavyhandedness. Trent spent plenty of time with me patiently answering my questions. I also met and chatted with Andy from management and Ben in finance. All were friendly and helpful. This is my third car from Anderson. They know how to make their customers feel welcome and special. Great job guys!

CARS
skfingerle
Full Star Full Star Full Star Full Star Full Star
11-22-2019
things went very well met and exceeded all my expectations

I was very pleased with how quick and easy my experience was at Anderson Toyota. Trent my salesman Was very kind and knowledgable and got me in and out in a new rav4 very quickly. Andy the manager and Ben from finance treated me like a VIP customer will come back for my next car 100% p.s the cookies are great!

DEALERRATER
skfingerle
Full Star Full Star Full Star Full Star Full Star
11-22-2019
things went very well met and exceeded all my expectations

I was very pleased with how quick and easy my experience was at Anderson Toyota. Trent my salesman Was very kind and knowledgable and got me in and out in a new rav4 very quickly. Andy the manager and Ben from finance treated me like a VIP customer will come back for my next car 100% p.s the cookies are great!

GOOGLE
D Golden
Full Star Full Star Full Star Full Star Full Star
11-21-2019
D Golden

Had a loud noise in my Camry. Eddie in the Service Dept. was wonderful he said come on in right now and we'll help you. He had their techs look at the car and diagnosed the problem on the spot. Was so appreciative - service was exceptional!!!! Will definitely come back for service

DEALERRATER
howkau
Full Star Full Star Full Star Full Star Full Star
11-20-2019
Terrific Service experience

Have always had efficient friendly and courteous service at Anderson. Most recent experience with Greg Had just stopped in for a minor problem, did not have an appointment. I was written up immediately and back on the road within the half hour.

CARS
howkau
Full Star Full Star Full Star Full Star Full Star
11-20-2019
Terrific Service experience

Have always had efficient friendly and courteous service at Anderson. Most recent experience with Greg Had just stopped in for a minor problem, did not have an appointment. I was written up immediately and back on the road within the half hour.

GOOGLE
Shaib Al
Full Star Full Star Full Star Full Star Full Star
11-19-2019
GOOGLE
Shawn Barker
Full Star Full Star Full Star Full Star Empty Star
11-18-2019
DEALERRATER
RubenGarcia
Full Star Full Star Full Star Full Star Full Star
11-18-2019
Trent was an amazing salesman went above and beyond. &...

Trent was an amazing salesman went above and beyond. & Sold me a beautiful blue 2016 Toyota RAV4 for great price. Cookies and coffee were great. 10/10 would reccomend keep up the great work.

CARS
RubenGarcia
Full Star Full Star Full Star Full Star Full Star
11-18-2019
Trent was an amazing salesman went above and beyond. &...

Trent was an amazing salesman went above and beyond. & Sold me a beautiful blue 2016 Toyota RAV4 for great price. Cookies and coffee were great. 10/10 would reccomend keep up the great work.

CARS
Jeff & Tisha
Full Star Full Star Full Star Full Star Full Star
11-15-2019
Excellent service!

Everyone single person we encountered at Anderson, over the phone and in-person, has been friendly, helpful, and genuinely interested in ensuring that our experience is positive. Our sales consultant, Chris Beto, came highly recommended by my father in law- and he was right to do so! At each step of the purchasing process, Chris went out of his way to provide excellent customer service. He is extremely knowledgeable, professional, and he possesses a natural warmth that makes you feel comfortable without any of the stereotypical "pressure" associated with buying a car. Purchasing a car from Anderson Toyota Lexus has truly been a pleasure!

CARS
Happy Customer
Full Star Full Star Full Star Full Star Full Star
11-15-2019
Amazing Experience!!!

The entire reason I set foot in this dealership was because of Christal Yule. Her online responsiveness was beyond impressive! Because of her dedication and diligence, I was able to get my entire vehicle negotiation secured prior to setting foot in the dealership. She immediately put me in touch with Matt Jensen and Keith Kruchten. Because of Matt and Keith's professionalism and responsiveness - I knew Anderson was the place for me. I wasn't going anywhere else. Upon my arrival at the dealer first thing on a Saturday morning, Matt, Keith and Cristal were waiting. They immediately pulled the cars up...I did a final test drive and they sent me over to Ben Bleed. My time with Ben was quick, efficient and painless. I was driving away with my new GX 460 in approximately 90 minutes. Christal, Matt, Keith and Ben -Thank you!!! This was by far my best and most painless vehicle experience. I will definitely be back and look forward to securing more vehicles through Anderson!! I love my new GX 460! Thanks again!

DEALERRATER
Jeff & Tisha
Full Star Full Star Full Star Full Star Full Star
11-15-2019
Excellent service!

Everyone single person we encountered at Anderson, over the phone and in-person, has been friendly, helpful, and genuinely interested in ensuring that our experience is positive. Our sales consultant, Chris Beto, came highly recommended by my father in law- and he was right to do so! At each step of the purchasing process, Chris went out of his way to provide excellent customer service. He is extremely knowledgeable, professional, and he possesses a natural warmth that makes you feel comfortable without any of the stereotypical "pressure" associated with buying a car. Purchasing a car from Anderson Toyota Lexus has truly been a pleasure!

DEALERRATER
Happy Customer
Full Star Full Star Full Star Full Star Full Star
11-15-2019
Amazing Experience!!!

The entire reason I set foot in this dealership was because of Christal Yule. Her online responsiveness was beyond impressive! Because of her dedication and diligence, I was able to get my entire vehicle negotiation secured prior to setting foot in the dealership. She immediately put me in touch with Matt Jensen and Keith Kruchten. Because of Matt and Keith's professionalism and responsiveness - I knew Anderson was the place for me. I wasn't going anywhere else. Upon my arrival at the dealer first thing on a Saturday morning, Matt, Keith and Cristal were waiting. They immediately pulled the cars up...I did a final test drive and they sent me over to Ben Bleed. My time with Ben was quick, efficient and painless. I was driving away with my new GX 460 in approximately 90 minutes. Christal, Matt, Keith and Ben -Thank you!!! This was by far my best and most painless vehicle experience. I will definitely be back and look forward to securing more vehicles through Anderson!! I love my new GX 460! Thanks again!

CARS
Mosko
Full Star Full Star Full Star Full Star Full Star
11-14-2019
Worth the 260 mile rocund-trip drive

We have a dealer less than 10 miles from us in our home area with which we tried to work with on buying a new Lexus to our dissatisfaction. We ended up giving Lexus of Rockford a try and were pleased with all aspects of the process from initial visit to purchase to delivery. Chris Beto, our Sales Consultant was terrific to work with! Chris was a good communicator and thoroughly explained everything in an earnest and warm manner. General Manager Matt Jensen was also positively engaged in the process. Business Manager Ben Bleed was very comfortable to work with (something that is often untrue with car dealer finance folks). Ben even came in to meet with us to process paperwork on his day off as he appreciated the drive we made. We highly recommend Lexus of Rockford! Amy and Andrew Moskowitz, Rock Island IL

DEALERRATER
Mosko
Full Star Full Star Full Star Full Star Full Star
11-14-2019
Worth the 260 mile rocund-trip drive

We have a dealer less than 10 miles from us in our home area with which we tried to work with on buying a new Lexus to our dissatisfaction. We ended up giving Lexus of Rockford a try and were pleased with all aspects of the process from initial visit to purchase to delivery. Chris Beto, our Sales Consultant was terrific to work with! Chris was a good communicator and thoroughly explained everything in an earnest and warm manner. General Manager Matt Jensen was also positively engaged in the process. Business Manager Ben Bleed was very comfortable to work with (something that is often untrue with car dealer finance folks). Ben even came in to meet with us to process paperwork on his day off as he appreciated the drive we made. We highly recommend Lexus of Rockford! Amy and Andrew Moskowitz, Rock Island IL

CARS
lalacannon50
Full Star Full Star Full Star Full Star Empty Star
11-14-2019
Purchasing a car

Anderson dealership has always had such a bad rep and personally we would NEVER buy a car from them. We went into the dealership to just look at the cars knowing we would buy somewhere else but the salesman Eloy Sosa was so pleasant as well as the whole dealership at Anderson Toyota that we ended up purchasing our vehicle from them. Being that we our from Rockford IL it is nice to see that a dealership can change and get out of their bad rep. We will definitely support them and our friends are now buying cars from them as well. Keep up the good work!

DEALERRATER
lalacannon50
Full Star Full Star Full Star Full Star Empty Star
11-14-2019
Purchasing a car

Anderson dealership has always had such a bad rep and personally we would NEVER buy a car from them. We went into the dealership to just look at the cars knowing we would buy somewhere else but the salesman Eloy Sosa was so pleasant as well as the whole dealership at Anderson Toyota that we ended up purchasing our vehicle from them. Being that we our from Rockford IL it is nice to see that a dealership can change and get out of their bad rep. We will definitely support them and our friends are now buying cars from them as well. Keep up the good work!

GOOGLE
Judith McKinstry
Full Star Full Star Full Star Full Star Full Star
11-13-2019
Judith McKinstry

My experience was pleasant & the work was done efficiently & in a timely manner.

DEALERRATER
gbpackers911
Full Star Full Star Full Star Full Star Full Star
11-12-2019
Excellent treatment buying a used vehicle and trade in

We brought a used Toyota Highlander 2017 SE and traded in a Honda CR-V 2018. The sales person and manager were easy to deal with through the whole process. So far our experience has been wonderful and worth you stopping in for yourself to find out. Lastly the SUV is great.

CARS
gbpackers911
Full Star Full Star Full Star Full Star Full Star
11-12-2019
Excellent treatment buying a used vehicle and trade in

We brought a used Toyota Highlander 2017 SE and traded in a Honda CR-V 2018. The sales person and manager were easy to deal with through the whole process. So far our experience has been wonderful and worth you stopping in for yourself to find out. Lastly the SUV is great.

CARS
Mac4dogs
Full Star Full Star Full Star Full Star Full Star
11-11-2019
Purchased used rava4 there on Saturday, everyone seemed...

Purchased used rava4 there on Saturday, everyone seemed nice. It took all my money actually my sister paid the most of it. Hopefully the kindness continues. On my way home 3 warning lights came on, check engine, 4wheel drive and svc, at same time auto seemed miss off & on. Sadly took my new car back to dealer salesman give me very nice loaner. I don't know what ill do. I have no more funds.

DEALERRATER
Mac4dogs
Full Star Full Star Full Star Full Star Full Star
11-11-2019
Purchased used rava4 there on Saturday, everyone seemed...

Purchased used rava4 there on Saturday, everyone seemed nice. It took all my money actually my sister paid the most of it. Hopefully the kindness continues. On my way home 3 warning lights came on, check engine, 4wheel drive and svc, at same time auto seemed miss off & on. Sadly took my new car back to dealer salesman give me very nice loaner. I don't know what ill do. I have no more funds.

CARS
Prickles
Full Star Full Star Full Star Full Star Full Star
11-9-2019
Lexus of Rockford goes out of their way to meet all of...

Lexus of Rockford goes out of their way to meet all of your desired luxury vehicle needs. I wouldn't go anywhere else! Best location for quality vehicles.

DEALERRATER
Prickles
Full Star Full Star Full Star Full Star Full Star
11-9-2019
Lexus of Rockford goes out of their way to meet all of...

Lexus of Rockford goes out of their way to meet all of your desired luxury vehicle needs. I wouldn't go anywhere else! Best location for quality vehicles.

DEALERRATER
Kathleen
Full Star Full Star Full Star Full Star Full Star
11-8-2019
If I could I would give them 10 stars!

My husband's car finally died and we were in the market for a new car - and we needed it fast. We had planned on visiting several dealerships prior to settling on a vehicle. However, once we met with Keith Kruchten, he convinced us that a Lexus would more than suit our needs. I was so impressed with how much time Keith spent helping us select our perfect car. Matt and Ben were very responsive to our financial questions and worked out a fabulous deal. After purchase, Keith spent a long time with me explaining all the bell and whistles on our new car and he was patient answering my unending questions. Thank you all so much! I know we made the right decision!