Anderson Toyota DealerRater Consumer Satisfaction Awards

Testimonials

GOOGLE
Patricia Morgan
Full Star Full Star Full Star Full Star Empty Star
9-20-2019
Patricia Morgan

Service was fast and nice waiting area

DEALERRATER
Marshall Reeves
Full Star Full Star Full Star Full Star Full Star
9-19-2019
Outstanding Customer Service at the Highest level

My wife and I have bought two brand new cars from you, 2012 Prius and 2014 Sienna, both sold to us by your wonderful previous employee Jeff Spies. Tony, Vince, Greg, Jeff Spies, and Randy are outstanding excellent examples of awesome customer service, and they deserve at the least a promotion and raise. From day one, our experiences and interactions with them have been nothing but FAR BEYOND superior, and they truly are a model with setting high standards for other dealerships/companies to follow. I was taught that actions speak louder than words, and character holds more weight than material things, so through their actions there is no doubt they truly love people and passionate with what they do. Their character shines bright with their strong work ethics and morals which trickles down from the top of the organization (Anderson Toyota)......They make Anderson Toyota shine as a whole and we are very grateful for them. Thank you and everyone at Anderson Toyota. From Marshall Reeves, Durand IL 815-721-7811 Employment: WI Dept of Military Affairs

GOOGLE
Sue Lungstrom
Full Star Full Star Full Star Full Star Full Star
9-18-2019
Sue Lungstrom

Fast service! Pleasant employees!

YELP
Carolina S.
Full Star Full Star Full Star Full Star Full Star
9-18-2019
Carolina S.

Randy took care of me when I brought in my car for the coolant to be topped off. He also topped off my washer fluid and didn't charge me anything for either! He was so nice and helpful, I was pleasantly surprised it was done at no cost. If I lived here, this would be my go to place! Thank you, randy!

DEALERRATER
Becky
Full Star Full Star Full Star Full Star Full Star
9-17-2019
Best car buying experience ever!

Michael and Matt were kind and courteous during the entire buying experience. They brought each of the cars we wanted to look at right up to the door for us to test drive. They offered us refreshments numerous times throughout the process. Everything went smoothly and it was a great experience buying from them!

CARS
Kendra
Full Star Full Star Full Star Full Star Full Star
9-16-2019
New Car Purchase

Ryan Svatos was a wonderful representation of the Anderson auto group. He helped my fiance and I find the perfect Camry for us. I was very stressed out about trading my Jeep in and going out of my comfort zone and getting into a car. But after just the first weekend in my new Camry I could not be happier with our purchase. Thanks so much Ryan!

GOOGLE
james kleine
Full Star Full Star Full Star Full Star Full Star
9-16-2019
james kleine

Good service in clean environment.

DEALERRATER
Kendra
Full Star Full Star Full Star Full Star Full Star
9-16-2019
New Car Purchase

Ryan Svatos was a wonderful representation of the Anderson auto group. He helped my fiancé and I find the perfect Camry for us. I was very stressed out about trading my Jeep in and going out of my comfort zone and getting into a car. But after just the first weekend in my new Camry I could not be happier with our purchase. Thanks so much Ryan!

GOOGLE
Jose Hernandez
Full Star Full Star Full Star Full Star Full Star
9-16-2019
Jose Hernandez

Very helpful and straight to the point

DEALERRATER
Surprise
Full Star Full Star Full Star Full Star Empty Star
9-15-2019
Times are a changing

What a pleasant surprise!! We were “expecting” the typical image some folks have of a fast talking sales person trying to sell,sell,sell! Started working with Shelby a month or so back and found her to be refreshing to work with! Very pleasant and knowledgeable with no high pressure to purchase!! Nice experience thanks to Shelby!!

CARS
Surprise
Full Star Full Star Full Star Full Star Empty Star
9-15-2019
Times are a changing

What a pleasant surprise!! We were "expecting" the typical image some folks have of a fast talking sales person trying to sell,sell,sell! Started working with Shelby a month or so back and found her to be refreshing to work with! Very pleasant and knowledgeable with no high pressure to purchase!! Nice experience thanks to Shelby!!

DEALERRATER
Rav guy
Full Star Full Star Full Star Full Star Full Star
9-14-2019
Very helpful

The sale went well. I was a little confused by the financing figures at first but it all worked out as expected in the end.

CARS
Rav guy
Full Star Full Star Full Star Full Star Full Star
9-14-2019
Very helpful

The sale went well. I was a little confused by the financing figures at first but it all worked out as expected in the end.

GOOGLE
David Rodriguez
Full Star Full Star Full Star Full Star Full Star
9-13-2019
CARS
Hayno83
Full Star Full Star Full Star Full Star Full Star
9-11-2019
Excellent Service!

Ryan Svatos was amazing once again in finding our family another vehicle! He is relentless until he finds the perfect vehicle that meets all of your needs. Ben in finance also went above and beyond for our vehicle to fit our financial amount. Thank you Toyota for always being amazing!! Ryan and Ben rocked it!

DEALERRATER
Hayno83
Full Star Full Star Full Star Full Star Full Star
9-11-2019
Excellent Service!

Ryan Svatos was amazing once again in finding our family another vehicle! He is relentless until he finds the perfect vehicle that meets all of your needs. Ben in finance also went above and beyond for our vehicle to fit our financial amount. Thank you Toyota for always being amazing!! Ryan and Ben rocked it!

CARS
Manny
Full Star Full Star Full Star Full Star Full Star
9-9-2019
Excellent Purchasing Experiences

Michael has done a fantastic job helping my wife and I purchase our first 2 Lexus/Certified vehicles in the last 6 months. A 2018 NX 300 and 2017 RX 350 F Sport. Michael and his team worked diligently to help us with our 2 trade ins as well as locating the perfect L/Certified vehicles. The Lexus Certified vehicle program was fully explained to us and all of our questions were answered with little delay. We're pleased to say that we're moving up from Toyota to Lexus due to their great customer service and friendly sales staff. Michael in particular has a been a pleasure to work with. Matt and Ben were also very helpful and we greatly appreciate the entire Lexus of Rockford Team.

GOOGLE
MusicalGamer 97
Full Star Full Star Full Star Full Star Empty Star
9-9-2019
DEALERRATER
Manny
Full Star Full Star Full Star Full Star Full Star
9-9-2019
Excellent Purchasing Experiences

Michael has done a fantastic job helping my wife and I purchase our first 2 Lexus/Certified vehicles in the last 6 months. A 2018 NX 300 and 2017 RX 350 F Sport. Michael and his team worked diligently to help us with our 2 trade ins as well as locating the perfect L/Certified vehicles. The Lexus Certified vehicle program was fully explained to us and all of our questions were answered with little delay. We’re pleased to say that we’re moving up from Toyota to Lexus due to their great customer service and friendly sales staff. Michael in particular has a been a pleasure to work with. Matt and Ben were also very helpful and we greatly appreciate the entire Lexus of Rockford Team.

GOOGLE
Mike Beert
Full Star Full Star Full Star Full Star Full Star
9-9-2019
Mike Beert

Just had my 35000 checkup. Super fast! Great experience here!

CARS
Seanvh731
Full Star Full Star Full Star Full Star Full Star
9-8-2019
Great no pressure experience

The sales people were kind and helpful. Not like some of my past high pressure experiences. I could be happier with my purchase and with the way I was treated!

DEALERRATER
Seanvh731
Full Star Full Star Full Star Full Star Full Star
9-8-2019
Great no pressure experience

The sales people were kind and helpful. Not like some of my past high pressure experiences. I could be happier with my purchase and with the way I was treated!

GOOGLE
Eduardo Vasquez
Full Star Full Star Full Star Full Star Empty Star
9-6-2019
DEALERRATER
susieQ
Full Star Full Star Full Star Full Star Full Star
9-4-2019
Purchase

Friendly and helpful. We felt like we were getting a good deal on purchase and trade-in. Very patient with all the questions we had

CARS
susieQ
Full Star Full Star Full Star Full Star Full Star
9-4-2019
Purchase

Friendly and helpful. We felt like we were getting a good deal on purchase and trade-in. Very patient with all the questions we had

CARS
Bill1481
Full Star Full Star Full Star Full Star Full Star
8-31-2019
Excellant Purchase

I just purchased my second Lexus from Lexus of Rockford in the last four years. I had an very good experience this time. I worked with the same salesman as the last time and the experience could not have been better. His name is Chris Beto. He is very experienced and knows the car very well. I have had all of the recommended service on my last Lexus done at this dealer. The service is performed well and the cost is reasonable. There is no high pressure to do more that is recommended in the owners manual. I highly recommend this dealer.

GOOGLE
Daovee Pathoumhong
Full Star Full Star Full Star Full Star Full Star
8-31-2019
DEALERRATER
gblex
Full Star Full Star Full Star Full Star Full Star
8-31-2019
Satisfied Customer

A refreshing sales experience. Every aspect of the experience from salesmen, managers to financing was customer friendly and in no way were they pushy nor did I feel pressured. I wish everyone purchasing or leasing a vehicle could have the same experience. Thank you Lexus of Rockford.

DEALERRATER
Bill1481
Full Star Full Star Full Star Full Star Full Star
8-31-2019
Excellant Purchase

I just purchased my second Lexus from Lexus of Rockford in the last four years. I had an very good experience this time. I worked with the same salesman as the last time and the experience could not have been better. His name is Chris Beto. He is very experienced and knows the car very well. I have had all of the recommended service on my last Lexus done at this dealer. The service is performed well and the cost is reasonable. There is no high pressure to do more that is recommended in the owners manual. I highly recommend this dealer.

CARS
gblex
Full Star Full Star Full Star Full Star Full Star
8-31-2019
Satisfied Customer

A refreshing sales experience. Every aspect of the experience from salesmen, managers to financing was customer friendly and in no way were they pushy nor did I feel pressured. I wish everyone purchasing or leasing a vehicle could have the same experience. Thank you Lexus of Rockford.

CARS
Kendra21
Full Star Full Star Full Star Full Star Full Star
8-30-2019
Super helpful, nice, and help you get the best deal!

It was my first time buying a car and Devin and Jerry were AMAZING car salesmen! They were very helpful and gave me the best deal! I was looking at a car at the Anderson in Crystal Lake, but wanted to stay local when buying, so they did a dealer trade and brought the car to Anderson Toyota for me to look at. I'm not kidding when I say that Devin and Jerry were amazing and helpful! I would definitely recommend Anderson to anyone looking for both new and used vehicles, they have tons to choose from and are more than happy to help you get what you're looking for!

GOOGLE
Jack Akers
Full Star Full Star Full Star Full Star Empty Star
8-30-2019
Jack Akers

Was just looking.. Lol

DEALERRATER
Kendra21
Full Star Full Star Full Star Full Star Full Star
8-30-2019
Super helpful, nice, and help you get the best deal!

It was my first time buying a car and Devin and Jerry were AMAZING car salesmen! They were very helpful and gave me the best deal! I was looking at a car at the Anderson in Crystal Lake, but wanted to stay local when buying, so they did a dealer trade and brought the car to Anderson Toyota for me to look at. I’m not kidding when I say that Devin and Jerry were amazing and helpful! I would definitely recommend Anderson to anyone looking for both new and used vehicles, they have tons to choose from and are more than happy to help you get what you’re looking for!

GOOGLE
Patty Hoffman
Full Star Full Star Full Star Full Star Full Star
8-29-2019
GOOGLE
ZACH
Full Star Full Star Full Star Full Star Full Star
8-29-2019
GOOGLE
Robert Medland
Full Star Full Star Full Star Full Star Empty Star
8-29-2019
Robert Medland

It's a good place to buy a car

DEALERRATER
ToriJ9
Full Star Full Star Full Star Full Star Full Star
8-28-2019
First time success!

I’ve never gotten a car from a dealership before, but Eloy and the rest of the team made the whole process so seamless. They offered advice and helped educate me on a lot of what I had zero knowledge about (whether it be the car itself, the financing process, or otherwise), and it was all very welcoming and encouraging. Very chill, very kind, very trustworthy. Highly recommend! Will definitely be going back there whenever it’s time to buy a new car again.

DEALERRATER
Andrea
Full Star Full Star Full Star Full Star Full Star
8-28-2019
Bought a new car

Customer service was excellent. Everyone was helpful and friendly. The gentleman I bought my car from, Andrej returned calls promptly and was hard working at finding me my new car. Thank you

CARS
ToriJ9
Full Star Full Star Full Star Full Star Full Star
8-28-2019
First time success!

I've never gotten a car from a dealership before, but Eloy and the rest of the team made the whole process so seamless. They offered advice and helped educate me on a lot of what I had zero knowledge about (whether it be the car itself, the financing process, or otherwise), and it was all very welcoming and encouraging. Very chill, very kind, very trustworthy. Highly recommend! Will definitely be going back there whenever it's time to buy a new car again.

CARS
Andrea
Full Star Full Star Full Star Full Star Full Star
8-28-2019
Bought a new car

Customer service was excellent. Everyone was helpful and friendly. The gentleman I bought my car from, Andrej returned calls promptly and was hard working at finding me my new car. Thank you

DEALERRATER
Gina
Full Star Full Star Full Star Full Star Full Star
8-18-2019
Great experience

They were able to locate the exact car I wanted for my son’s birthday and did an awesome job surprising him! They decorated the car with balloons and a Big Red Bow on top, just like you see on the TV commercials. It was so cool! The Toyota staff even sang Happy Birthday to him over the microphone. it truly was a great experience! Thanks Anderson Toyota!

CARS
Gina
Full Star Full Star Full Star Full Star Full Star
8-18-2019
Great experience

They were able to locate the exact car I wanted for my son's birthday and did an awesome job surprising him! They decorated the car with balloons and a Big Red Bow on top, just like you see on the TV commercials. It was so cool! The Toyota staff even sang Happy Birthday to him over the microphone. it truly was a great experience! Thanks Anderson Toyota!

GOOGLE
Amy Monahan
Full Star Full Star Full Star Empty Star Empty Star
8-17-2019
CARS
HybridOwner
Full Star Full Star Full Star Full Star Full Star
8-17-2019
Hybrid Experience

I went in wanting to look at the Prius Hybrid and find out how the Hybrids work. As a commuter now, my priorities were fuel efficiency and cost. I am now the happy owner of a 2020 Toyota Hybrid that wasn't even on the lot when I was looking. Andrej wasn't even scheduled for the day that my vehicle arrived on the lot but he came in to make sure I got into my car that night. I was surprised that even though some items were pending I was going to be sent home to return the next day to finish without being sent home in the new vehicle. That would have been the customer service I expected but I'm sure that decision isnt made on a Salesman level. Andrej did work to get the deal settled that night and I did get to take my new car home. I was very happy with the service by the staff at Anderson Toyota and I am a reformed Napletons Honda girl to stay a Toyota customer!!

DEALERRATER
HybridOwner
Full Star Full Star Full Star Full Star Full Star
8-17-2019
Hybrid Experience

I went in wanting to look at the Prius Hybrid and find out how the Hybrids work. As a commuter now, my priorities were fuel efficiency and cost. I am now the happy owner of a 2020 Toyota Hybrid that wasn't even on the lot when I was looking. Andrej wasn't even scheduled for the day that my vehicle arrived on the lot but he came in to make sure I got into my car that night. I was surprised that even though some items were pending I was going to be sent home to return the next day to finish without being sent home in the new vehicle. That would have been the customer service I expected but I'm sure that decision isnt made on a Salesman level. Andrej did work to get the deal settled that night and I did get to take my new car home. I was very happy with the service by the staff at Anderson Toyota and I am a reformed Napletons Honda girl to stay a Toyota customer!!

GOOGLE
Bob Beagley
Full Star Full Star Full Star Full Star Full Star
8-17-2019
Bob Beagley

Regular warranty service.

DEALERRATER
Kevlin23
Full Star Full Star Full Star Full Star Full Star
8-16-2019
Love our Lexus RX

We were replacing our current RX so my husband gave the information of what we wanted to Michael and he got back to us quickly. He had our car appraised while being serviced then he emailed us with the offer on the new car. We accepted and he made our experience of picking it up very easy. Everything was ready at our pick up time and we were in and out within an hour and a half. Tony had all the paperwork ready to sign and went over extra offers but did not pressure us with anything we did not want. Mike and Tony were wonderful to work with!

CARS
Kevlin23
Full Star Full Star Full Star Full Star Full Star
8-16-2019
Love our Lexus RX

We were replacing our current RX so my husband gave the information of what we wanted to Michael and he got back to us quickly. He had our car appraised while being serviced then he emailed us with the offer on the new car. We accepted and he made our experience of picking it up very easy. Everything was ready at our pick up time and we were in and out within an hour and a half. Tony had all the paperwork ready to sign and went over extra offers but did not pressure us with anything we did not want. Mike and Tony were wonderful to work with!